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Customer Service Call Center Representative

A Kforce client is looking to hiring 6 customer service representatives for a call center in the Simsbury, Connecticut (CT) area. The call center is open 24/7/365. Candidates under consideration must be able to work well in a call center and team environment and understand shift work and its requirements including a willingness to handle evening shifts, weekends and holidays.Responsibilities include:
Receive, document, and process telephone calls from customers, mechanics, elevator phones and local offices using an ACD phone system and mainframe data terminal
Ensuring the timely dispatching of service mechanics and may be required to escalate requests to field management
Customer Service Representatives are required to work on other tasks as necessary such as, elevator phone programming and ACE (quality management system)
Candidate must demonstrate a strong familiarity with computers and basic application familiarity
Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers
Excellent communication skills, including speaking, listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirement
Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring)
Metrics and acceptable performance standards are established by management which reserves the right to modify them at any time
Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off
Candidate must also be able to work regularly scheduled weekends and holidays
Regular attendance, including the ability to start assigned shift on-time, is mandatory
Candidate must possess the ability to type at least 25 wpm with accuracy
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Compensation Type: Hours Minimum Compensation: 0.00 Maximum Compensation: 14.00


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