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Business Analyst

Company Name:
Axius Technology Inc.
Key Responsibilities:
Demonstrate any applications to be deployed and educate customers on all features and functionality
Use analytical and quality assurance tools (e.g. process diagrams) to identify customer problems, gather supporting data, and recommend process improvements
Analyze customer problems and call drivers in an effort to identify opportunities and more efficient methods
Design and configure applications and system integration to meet customer requirements
Identify and understand how customers will interface with applications in order to define the user experience
Analyze content and implement best practices for more effective searches, usability, and solution effectiveness
Identify and analyze content sources and incorporate best practices for content format and storage/organization
Gain a thorough understanding of the customer's objectives, culture, organizational structure, skills, experience, and processes in order define and implement change management within the customer's environment
Develop training materials as well as design workshop materials; lead and facilitate design workshops and customer training sessions
Achieve a high level of customer satisfaction through careful planning, creative problem solving, solid expectations management, and effective relationship development
Contribute to company growth through the creation and sharing of knowledge, lessons learned, and best practices based on project experiences
In addition to working on billable client projects, the Business Analyst may also assist as needed with pre-sales activities
QUALIFICATIONS:
Essential Criteria:
Excellent interpersonal, organizational, and time management skills
Strong oral and written communication skills with the ability to communicate at all levels across a client's organizational structure
Ability to lead and influence clients; ability to facilitate joint design sessions with clients; ability to develop and deliver formal and informal training to clients
Ability to identify, understand, and analyze complex customer problems; ability translate customer needs into requirements and detailed designs and ultimately solve problems
Ability to complete process modeling and analysis activities as well quality and statistical analysis
Ability to develop strategic plans, tactics, and operational plans as it pertains to content organization and management
Ability to adapt to various client environments, corporate cultures, and industries
Requires solid functional and technical knowledge of enterprise software applications and SDLC methodologies
Must be able to engage in technical discussions with clients and internal team about project requirements
Required Experience:
Minimum of 3 years (5 years preferred) working in the areas of Business/Systems Analysis, Systems Integration & Deployment, Customer Relationship Management, Process Engineering, Knowledge/Content Management, or Call Center/Customer Service operations. Experience working in a matrix environment and with enterprise search technologies (e.g. Google, Verity), knowledge management systems or case management systems is a plus.
Required Education/Training: Bachelors degree(s) or equivalent experience
Eligibilty:: H1B,EAD GC,GC & US CITIZENS

Number to reach me ( Syed ): 703-738-6662 Ext:138
Please forward resume to keep subject line as job title and location.
Job status: Full Time
Compensation: Base + Benefits + Relocation assistance


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