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Product Application Specialist

Company Name:
TecHounds, LLC
Job Code:#1639
Title:Product Application Specialist
Job Type:Contingency
Job Location:Simsbury Connecticut
Job Description:
Product Application Specialist -
Hartford, CT
Salary: 70-75K
Full Benefits and Relocation possible
Detailed Bounty Description
Product Application Specialist - Our client
Up to 50%25%20Travel Required
Support the our clients Product line technically for domestic and international Sales, Marketing, Field Engineering, and Tech support groups.subject-matter expert in field applications. Leverage in-depth applications expertise to identify unmet customer needs and adjacent technologies to develop new application solutions as inputs into product development global training to field service, technical support, and key as quality escalation point for systemic issues to improve ongoing product quality and customer satisfaction.
Key Responsibilities
Conduct Global Technical Training
Act as Field Application Engineer & Technical support escalation point for major or systemic issues that cannot be resolved.
Provide technical input (flow/energy/pressure/efficiency) calculations, and application information into training curriculum, marketing material development, and key customer conversions.
Provide specific site equipment and layout recommendations for key customers to optimize flow and efficiency with products, including pumps, controllers, leak detection, etc.
Provide specific configuration requirements and support regional development of global tender submissions.
Interface between contractor/customer/engineering groups during new product design and test phase.
Support education of customers, regulators, and stake holder groups to understand technology choices and outcomes.
Become an expert in technical market intelligence/application trends to identify current and future product road gaps & opportunities.
Improve and maintain instruction/application manuals to ensure correct application/installation
Relationships
Reporting Structure:
This role will support both the Director of Marketing (primary) and Director of Engineering (dotted line)
Interaction With:
Field Engineering Test Group
Channel, our sister company, and International Sales Groups
Field Engineers
Service Account Managers
Customers and end users
Regulators
Area Service Contractor (ASC) and distributor network
Altoona Quality Control Manager
Engineering & Manufacturing
Our sister company and our company''s Customer Service Groups
Our company''s Root/ Our client Technical Support Group
Measures of Performance
Safety - improvement in proper application/installation of our company''s products globally.
Quality - VOC, field resolution of systemic issues, inputs into product development roadmap and process to reduce lead time and increase accurate development of product requirement specifications.
Delivery - reduction of product gaps and reduced time to market of new products.
Growth - Increased sales of Our client & Vapor Products globally.
Qualifications
Background and Skills
4-year technical degree in mechanical engineering or similar program, plus at least three years experience in Service or Engineering fields highly desired.Associate s Degree with at least six years of experience in Service or Engineering or in a related field may be a reasonable substitute for the 4-year degree.
Knowledge of interrelations an operations of service station equipment.
Understanding of centrifugal pump operation.
Knowledge of pump/hydraulics and fluid control equipment.
Internal and External customer relations.
Listening to customers and asking questions to understand and troubleshoot their problems and situations.
Knowledge of Our client Pumping Product line (Desired).
Knowledge of Mechanical leak detectors applications and operation (Desired).
Understanding of Line leak detection systems and relationship to Pumping systems (Desired).
Knowledge of vapor collection and measurement equipment on fuel stations (Desired).
Our parent company Business System skills and practices (Desired).
Willingness to travel 25%25%20to 50%25%20of time required.
Preferred Knowledge, Skills and Abilities:
A minimum of (2) year experience in Product Application, Product Support, or equivalent experience.
Experience developing and leading technical product training courses.
Strong knowledge of our company''s Products.
Working knowledge of computer applications and skills, such as Word, PowerPoint, Excel, Access, Outlook.
Excellent written and oral communication skills. Technical writing skill a plus.
Must be able to interpret engineering drawings, schematics, and specifications.
Knowledge of production practices and test procedures.
Ability to manage multiple priorities.
Personal Trait Profile
Quality First: Plan & execute accurate, complete, timely and reliable never compromised.
Respect for People: Excellent communication skills and interpersonal skills, including experience with various cultures.Appreciates diversity in experience, heritage, education, organization level and gender.
Management by Fact: Gathers, analyzes and summarizes data to draw rational, fact-based conclusions.
Blameless:Seeks root-cause solutions and fixes processes rather than finding someone to blame.
Teamwork: Ability to coach others and collaborative with customers, suppliers & associates at all levels towards mutual objectives.
Sense of Urgency: High energy, bias for taking action. Spontaneously recognizes and resolves issues.
Customer Focus: Makes customers a primary focus, develops and sustains loyal, productive relationships.
Continuous Improvement: Develops and implements creative solutions to systems and processes.
Deliver Results:Self-directed and driven to deliver short and long-term results.Maintains focus on what is most important.
Adapting to Change: Able to effectively adapt an environment of change, uncertainty, and ambiguity.
Intellect: Understands the conceptual, strategic, tactical and technical aspects of an issue.
Innovative: Generates and implement creative solutions.Challenges current methods and seek alternatives.
The Candidate
2+ to 5 years of experience
Minimum Education - Bachelor''s Degree
Willingness to Travel - Always
Skills and Certifications(bold if required)
Associate s Degree with at 6+ years of experience in Service or Engineering may substitute degree.

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