Service Account Manager/Associate Service Account Manager - Group Benefits

Company Name:
The Hartford
Service Account Manager/Associate Service Account Manager - Group Benefits - 1401364
This position allows you to be part of a business, which operates with the speed, and autonomy of a small business, while enjoying the stability and benefits of a large corporation. This role provides the opportunity to learn this business, travel, and to work on significant projects with a cross functional team and to make a demonstrable impact on our growth strategy. Interaction opportunities with home office, field based and external stakeholders, customers, clients, producers and certainly third party administrators (TPAs).
Successful candidates will be responsible for:
Supporting Group Benefits TPA arrangements as the lead in identifying and resolving daily internal and external service and operation inquiries/activities of TPAs by effectively assessing customer concerns/needs, business needs, networking with appropriate resources and providing creative solutions.
Extensive communication with TPA partners regarding Sales, Underwriting, Compliance and Service personnel needs/requirements.
Candidate will learn team and workflows, in addition to interacting with various other individuals in the Group Benefit teams and TPAs on case implementations and deliverables tracking.
This position supports Group Benefits TPA arrangements through TPA audits, TPA audit reporting, and SLA metrics and monitoring reporting as well as day to day inquiries.
Professionally negotiate administrative fee adjustments as needed.
Draft and/or revise and negotiate Administrative Services Agreements for assigned TPA's in conjunction with legal.
Accountable for working with TPA vendors on complying with state Department of Insurance mandates, compliance with policies and procedures and relationship management.
This position may require involvement in projects or short-term assignments, as team strategy and business needs dictate.
25% travel to complete on site TPA audits is required
Qualified candidates will have the following requirements:
Group Benefits experience strongly preferred
B.S./B.A. degree with some basic accounting courses
Minimum of two years work experience in a business or insurance environment working with Third Party Administrators or vendors.
Minimum of two years of Premium Audit process, gap analysis, Administrative Services Agreements and business rules/policies documentation experience preferred.
Candidate must be well organized, have strong interpersonal skills and self-disciplined with ability to work independently to carry out end result communications and resolutions
Strong automation skills with a command of Excel and Word programs required, knowledge of Access and Visio a plus.
Key competencies include: Customer focus, quality-orientation, diplomatic communicator, negotiation skills, demonstrate leadership, end-result focused, accountable and detail-oriented.
Behaviors at the Hartford
Deliver Outcomes - Demonstrate a bias for speed and execution that serves our shareholders and customers.
Operate as a Team Player - Work together to drive solutions for the good of The Hartford.
Build Strong Partnerships - Demonstrate integrity and build trust with others.
Strive for Excellence - Motivate yourself and others to achieve high standards and continuously improve.
WHY JOIN THE HARTFORD? With more than 200 years of expertise, The Hartford (NYSE: HIG) is a leader in property and casualty insurance, group benefits and mutual funds. The company offers a full complement of business insurance coverages, auto and home insurance, employee benefits and a family of mutual funds to help its customers prepare for the unexpected, protect what is most important to them, and prevail in the event the unexpected happens. Headquartered in Hartford, Conn., the company has approximately 20,000 employees located throughout the country. The Hartford reported 2012 revenues of $26.4 billion.
Throughout its history, the company has delivered on its promises to agents, brokers and customers, insuring some of the nation's most historic construction projects, such as the Golden Gate Bridge and the Hoover Dam. The Hartford has also paid claims related to some of America's largest disasters, including the Great Chicago Fire of 1871, the San Francisco Earthquake of 1906, the September 11 terrorist attacks, and more recently, Hurricane Katrina and Storm Sandy.
The Hartford's biggest competitive advantage is its employees. We hire a broad range of talented teammates from diverse backgrounds and cultures. We look for teammates who share our vision to be an exceptional company celebrated for financial performance, character, and customer value.
The Hartford is widely recognized for its service excellence, sustainability practices, and trust and integrity. The company has been recognized by:
Human Rights Campaign as a 2014 Best Place to work for LGBT Equality (2014)
Dow Jones Sustainability Index as a leader in corporate sustainability (2013)
Carbon Disclosure Project on the 2013 Climate Performance Leadership Index (2013)
GI Jobs as a 2014 Military Friendly Employer (2014)
Military Times Edge as a "Best for Vets" Employer (2013)
Ethisphere Institute as One of the "World''s Most Ethical Companies" (2008-2012)
Visit our website to learn more about The Hartford's recognition. More information about the company and its product offerings is available at .
Join us on Facebook at .
Follow us on Twitter at .
At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. In addition, you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life and Disability Insurance, a 401K Plan, an Employee Stock Purchase Plan and more.
The Hartford is an Equal Employment Opportunity and Affirmative Action Employer.
The Hartford maintains a drug-free workplace.
Committed to Building Inclusion and Leveraging Diversity
Job Function: Account Service Ops
Primary Location: United States-Connecticut-Simsbury
Schedule: Full-time
Job Level: Individual Contributor
Education Level: High School Diploma/GED ( 11 years)
Job Type: Standard
Shift: Day Job
Employee Status: Regular
Overtime Status: Exempt
Travel: Yes, 20 % of the Time
Job Posting: Apr 2, 2014, 9:35:49 PM
Remote Worker Option: No
Req ID: 1401364

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